Terms and conditions
This is an English translation for your convenience. In case of doubt, the German version of these terms applies.
1. Scope
These terms and conditions apply to all contracts for digital services concluded via the website f-solution.eu with Reinhard Fritz, Scharnweberstraße 4, 13405 Berlin, Germany (“f-solution”). Deviating terms of the customer only apply if f-solution agrees to them expressly in text form.
2. Subject of the contract
The subject of the contract is the provision of the digital services described in the booked package. Depending on the package, this includes storage space in a Nextcloud instance, access to Matrix-based communication services, video conferencing via Jitsi Meet and support. The exact scope and storage quota follow from the package description at the time of the order.
3. Conclusion of contract
The presentation of packages on the website is not a binding offer but an invitation to order. By submitting the order via the “Zahlungspflichtig bestellen” (order with obligation to pay) button, the customer makes a binding offer. The contract is concluded once f-solution confirms the order in text form or activates access.
4. Registration and credentials
An account is required in order to book a package. The email address provided must be confirmed before ordering. Credentials are confidential and must not be passed on to third parties. If misuse is suspected, f-solution must be informed without delay.
5. Prices and payment
All prices are final prices in euro. As a small business within the meaning of section 19 of the German VAT Act (UStG), no VAT is charged and therefore none is shown. Recurring packages are billed monthly in advance using the payment method chosen during the order.
6. Term and cancellation
Packages are booked with a term of one month and renew for a further month unless cancelled before the end of the current term. Cancellation is possible at any time to the end of the current billing period, either in the customer account or informally by email to reio@f-solution.eu. The right to terminate for good cause remains unaffected.
7. Availability and maintenance
f-solution operates the services with the diligence of a proper provider but does not owe uninterrupted availability. Access may be temporarily restricted for maintenance. Planned maintenance is announced in advance where possible.
8. Customer obligations
The services must not be used for unlawful purposes. In particular, distributing unlawful content, sending unsolicited bulk messages and any activity endangering the security or stability of the systems are prohibited. In the event of serious or repeated breaches, f-solution may suspend access.
9. Data and backups
The processing of personal data is described in the privacy policy. f-solution creates regular system backups. These do not replace the customer’s own backups; customers remain responsible for their own copies of important data. After the contract ends, customer data is deleted after a reasonable period unless statutory retention obligations apply.
10. Liability
f-solution is liable without limitation for intent and gross negligence and for injury to life, body or health. In cases of simple negligence, liability exists only for breaches of essential contractual obligations and is limited to the foreseeable damage typical for this type of contract. Liability under the German Product Liability Act remains unaffected.
11. Changes to these terms
Changes to these terms are announced in text form at least six weeks before they take effect. If the customer does not object before the announced date, the changes are deemed accepted. The announcement will separately point out the right to object and the consequences.
12. Final provisions
German law applies. Towards consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of their country of residence. f-solution is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.