Support
Support & FAQ
Quick orientation, clear responsibilities and help without detours. Recurring questions are documented so solutions do not have to be rediscovered each time.
Handle requests transparently.
Keep guidance in one place.
Login & password
Help with signing in, changing passwords and accessing platform services.
RustDesk downloads
Remote maintenance and support can use the provided downloads when required.
Status & feedback
Support cases are documented so progress and next steps remain clear.
Frequently asked questions
The points that come up most often before booking.
How long am I committed?
Packages run for one month and renew monthly. You can cancel at any time to the end of the current billing period, in your account or informally by email.
What does it really cost?
The price shown is the final price. As a small business under section 19 of the German VAT Act, no VAT is charged, and there are no setup fees.
How quickly is access active?
Services are activated once payment is confirmed. If something does not go through automatically, the case is checked manually and you get a reply.
Which payment methods are available?
The available payment methods are shown during checkout. Billing is monthly in advance.
Who owns my data?
You do. The services run on our own infrastructure rather than on a hyperscaler. You can export your data when switching or when the contract ends.
What happens if a payment fails?
Access is not deleted straight away. There is a grace period in which the case can be resolved before services are deactivated.
Can I switch packages?
Yes. You can move between Minimal, Plus and Complete from the next billing period — a short message is enough.
Do you also help with my own hardware?
Yes. Besides the platform there is IT service for workstations, troubleshooting and modernisation — on site in Berlin or remote.